Frequently Asked Questions
Explore answers to frequently asked questions about our services and how we can support your operations.
What are the typical freight lead times?
Freight lead times depend on the type of product, supplier location, and shipping method. Once an order is confirmed, our team will provide an estimated delivery timeline.
How are shipping costs calculated?
Shipping costs are calculated based on the product size, weight, destination, and transportation method. A detailed shipping quotation will be provided before the shipment is arranged.
Do you ship across South Africa?
Yes. Newline Tech delivers industrial products to clients across South Africa through reliable logistics partners.
Do you export to other African countries?
Yes. We support exports to various countries across the African continent and assist clients with shipping arrangements and documentation.
What are the payment terms for orders?
For manufactured-to-order items, a 50% upfront payment is required to confirm the order, with the remaining balance payable before shipment or delivery.
Can products be manufactured according to client specifications?
Yes. Many products can be manufactured based on client specifications. Detailed technical requirements must be provided to ensure accurate production.
How do I request a quotation for shipping?
Clients can request a quotation by contacting our team and providing product details, quantities, and delivery location
What information is required for custom orders?
For manufactured or custom products, clients should provide:
- Product specifications
- Dimensions and quantities
- Material requirements
- Delivery location
This helps ensure accurate sourcing and production.
How will I know when my order is shipped?
Our team will provide shipping updates and tracking information once the order has been dispatched.
Can large industrial orders be arranged?
Yes. Newline Tech can arrange logistics for large industrial orders and bulk shipments depending on client requirements.
Who can I contact for shipping inquiries?
For any shipping or logistics inquiries, clients can contact Newline Tech directly through our contact page or customer support team for assistance.